At Stuga, we take pride in the quality of our handcrafted products and strive to ensure your complete satisfaction. This Return & Refund Policy outlines your rights and our processes for returns and refunds.

Australian Consumer Law

Our products are backed by the consumer guarantees and regulations under the Australian Consumer Law. This law provides you with certain rights regarding the repair, replacement, or refund of products if they fail to meet acceptable quality standards.

7-Year Extended Warranty

In addition to the consumer guarantees, all Stuga products come with a 7-year extended warranty from the date of purchase. This warranty covers any manufacturing defects or faults that may arise during normal use.

Returns and Refunds

If you experience any issues with your Stuga product, please contact our customer support team immediately. We will work with you to resolve the problem promptly and to your satisfaction.

During the extended 7-year warranty period, we will repair or replace any defective products free of charge. If a repair or replacement is not possible, we will offer you a full refund.

Even beyond the warranty period, we stand behind our craftsmanship. If you encounter any problems with your Stuga product, reach out to us, and we will do our best to rectify the issue or find an appropriate solution.

Return Process

To initiate a return or exchange, please contact our customer support team with your order details and a description of the issue. We will provide you with further instructions and a return authorization number if required.

You may be responsible for the shipping costs associated with returning the product unless the product is deemed defective or faulty.

Exceptions

Please note that our return and refund policy does not cover products that have been misused, altered, or damaged due to improper care or maintenance. Additionally, certain customized or made-to-order products may be subject to specific return and refund conditions, which will be communicated to you at the time of purchase.

Contact Us

If you have any questions or concerns about our Return & Refund Policy or need assistance with a return or refund, please contact our customer support team at Stuga Contact Us

At Stuga, we are committed to delivering exceptional products and ensuring your satisfaction. Our extended warranty and commitment to resolving any issues, even beyond the warranty period, demonstrate our dedication to standing behind our craftsmanship.