Production & Shipping Policy

At Stuga, we take great care in crafting each product by hand to ensure the highest quality standards. As a result, some orders may require additional time for production. This Shipping & Delivery Policy outlines our processes and timelines to ensure transparency and set appropriate expectations.

Production Time
Since our products are handmade to order, there may be a production lead time before your order can be shipped. Our typical production time ranges from 5 to 10 business days, depending on the product and current order volume. During peak periods, this timeline may be extended.

Shipping Methods
Once your order is ready for shipment, we use Australia Post as our trusted carrier for delivering parcels across Australia. We offer the following shipping options:

Standard Shipping: This is our standard shipping method, which typically takes 3-7 business days for delivery within Australia once your order has been dispatched.
Express Shipping: For faster delivery, you can choose our express shipping option at checkout. Express shipments are generally delivered within 1-3 business days after dispatch.

Tracking Information
For all orders, you will receive a shipping confirmation email with a tracking number once your parcel has been handed over to Australia Post. This will allow you to monitor the progress of your delivery.

Delivery Address
Please ensure that you provide an accurate and complete delivery address during the checkout process. Stuga cannot be held responsible for any delays or issues arising from incorrect or incomplete address information.

Signature Required
Some orders may require a signature upon delivery due to their value or size. In such cases, Australia Post will make multiple delivery attempts before holding the parcel at their facility for pickup.

Customs and Import Duties
For international orders, please note that you may be responsible for any applicable customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are beyond Stuga’s control and must be paid by the recipient to release the shipment.

Delivery Issues
If you experience any issues with your delivery, such as a delay or lost parcel, we kindly ask that you contact Australia Post directly through their customer service channels. As the carrier, they are best equipped to track and investigate any delivery-related concerns.

Once the parcel is with Australia Post, recipients can swiftly and efficiently resolve any parcel-related issues by seeking assistance directly from Australia Post to track their parcel.

Please allow Australia Post sufficient time to locate and follow up on your parcel before contacting us. If the issue persists after a reasonable timeframe, please reach out to our customer support team, and we will assist you further.

Contact Us
If you have any questions or concerns regarding your order’s production or delivery status, please contact our customer support team at Stuga Contact Us. We’re here to assist you and ensure a smooth and satisfactory experience.

At Stuga, we strive to balance the time required for creating our handcrafted products with efficient and reliable shipping methods. By choosing Australia Post as our carrier, we aim to provide timely and secure delivery of your orders across Australia.