Refund policy

Returns & Refunds Policy (2026)

We take pride in the quality and craftsmanship of everything we make. If something isn't right, we'll make it right.

Australian Consumer Law

This policy is in accordance with the Australian Consumer Law (ACL). You are entitled to a replacement, repair or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

Change of Mind

Due to the nature of our handcrafted goods and hygiene considerations — particularly with grooming, skincare and fragrance products — we do not offer returns or exchanges for change of mind. Please choose carefully, and if you're unsure about a product, ask us before ordering.

Damaged or Faulty Goods

If your item arrives damaged, faulty, or not as described, contact us within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos where applicable. We'll assess the situation and offer a replacement, repair, or refund depending on the circumstances and in line with your rights under the ACL.

Fragrance & Perfume Returns

Perfumes and fragrances cannot be returned once opened, for hygiene reasons. If a bottle arrives damaged or leaking, get in touch with photos and we'll sort it out promptly.

Custom or Personalised Items

Customised, personalised, or made-to-order products (including engraved or limited-run items) cannot be returned unless faulty.

International Returns

The same policy applies to international orders. Return shipping costs for international orders are the responsibility of the customer unless the item is faulty or the error is on our end. We recommend using a tracked shipping service for any returns.

Return Shipping

For returns due to fault or error on our part, we cover the shipping cost. In all other approved cases, return shipping is the responsibility of the customer unless required otherwise by law.

Refund Processing

Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. Depending on your bank or card provider, it may take an additional few days to appear in your account.

How to Start a Return

To begin a return or refund enquiry, contact us here.

Please don't return any items without contacting us first — we'll guide you through the process.