Shipping policy
Shipping Policy (2026)
Every order is carefully packed and shipped from our workshop in the Southern Highlands, NSW. We ship throughout Australia and internationally using Australia Post.
Processing Time
Orders are typically dispatched within 1–3 business days. During peak periods or for made-to-order items, there may be slight delays — we'll keep you updated if that's the case.
Shipping Within Australia
We offer the following options via Australia Post:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days
Delivery times may vary for rural or remote areas. Shipping costs are calculated at checkout based on weight and destination. All Australian parcels include tracking.
We can deliver to PO Boxes and Australia Post parcel lockers — just enter the details at checkout.
International Shipping
We ship worldwide via Australia Post International services. Estimated delivery times:
- Standard International: 6–21 business days (depending on location)
- Express International: 3–10 business days
International shipping rates are calculated at checkout. All international parcels include tracking.
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These vary by destination and are outside our control.
Fragrance & Perfume Shipping
Our alcohol-based perfumes (Spray Classic format) are classified as dangerous goods for air freight. Within Australia, these ship without issue via road or standard air parcel. For international orders, alcohol-based sprays may be restricted to surface mail depending on the destination — this can add to delivery time. Our alcohol-free sprays and roll-ons ship internationally without restriction.
If you're unsure which format can be shipped to your country, get in touch before ordering and we'll sort it out.
Packaging
We pack all orders securely using recyclable and minimal packaging. Fragile items like shaving bowls and brushes are wrapped with extra protection. No unnecessary filler — just what's needed to get your order to you in one piece.
Tracking
Once your order is dispatched, you'll receive an email with your tracking number and a link to follow your shipment.
Lost or Delayed Parcels
Once an order has been handed over to Australia Post, delivery timeframes are in their hands. If your parcel is significantly delayed or appears lost, contact us — we'll work with Australia Post to help track it down.